Returns & Refunds policy
Thank you for shopping with Bashir World Trade! We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our Returns and Refund Policy below.
1. Returns
Eligibility: Items may be returned within 15 days of receipt. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including but not limited to: [list non-returnable items, e.g., personalized products, perishable goods, or clearance items].
2. How to Initiate a Return
Return Request: To initiate a return, please contact our Customer Service team at support@bashirworldtrade.com with your order number and reason for return.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the item. Please include this RA number with your return shipment.
3. Return Shipping
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Shipping Instructions: Return the item to the address provided with your RA number. Please ensure the item is securely packaged to prevent damage during transit.
4. Refunds
Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, are missing parts, or have been used.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
Product Availability: If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
Exchange Process: Follow the same return procedure outlined above. Return shipping costs for exchanges are the responsibility of the customer.
6. Defective or Incorrect Items
Defective Items: If you receive a defective or damaged item, please contact us immediately at support@bashirworldtrade.com with your order number and details of the defect. We will arrange for a replacement or refund, including any return shipping costs.
Incorrect Items: If you receive an incorrect item, please contact us within 15 days of receipt. We will provide instructions for returning the incorrect item and ensure you receive the correct item.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact our Customer Service team:
Email: support@bashirworldtrade.com
Phone: +93788883798
Address:
Bashir World Trade
5900 balcones drive ste 13327
Austin Texas 78731
Country: United States
We appreciate your business and strive to provide the best service possible. Thank you for shopping with Bashir World Trade!